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Today is: 08 Sep 2008
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Help and Information

Click the link to the information you need:

> E-Mail
> FTP (uploading/downloading data)
> Database
> SSH (remote access)
> How to transfer a domain to Hosting Scotland / DNS & Authority handles
> How do I pay my automated bill or pro-forma invoice?

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EMAIL

>>> Click here for a tutorial on setting up your E-Mail client.

POP3 Server: mail.hostingscotland.co.uk
POP3 Port: 110
IMAP4 Server: mail.hostingscotland.co.uk
IMAP4 Port: 143

SSL Connections for IMAP and POP3 are accepted also

Webmail is available at webmail.hostingscotland.co.uk
(ignore any certificate warnings)
Our reccomended configuration for Hosting Scotland e-mail is:

  • Use IMAPS, rather than POP3 for inbound email if you telecommute or use more than one computer for viewing your email.
  • Use your own ISP's SMTP server for your outbound email.
  • Use Secure SMTP if available from your ISP.

    • FTP


    >>> Click here for a tutorial on FTP

    FTP Server: yourdomainname.com (or hostingscotland.net)
    FTP Port: 21
    FTP Username: <your Hosting Scotland username>
    FTP Password: <your Hosting Scotland password>

    Upload Folder: /www/<username>/<domainname.com>/html

    Passive Mode (PASV) mode connections are accepted.
    We reccommend the following FTP Clients:
    For Microsoft Windows: SmartFTP (free)
    For Mac OS: Fetch 5 (includes Secure FTP) ($25 USD)
    For Linux: GFTP (GNU/Free)

    SQL Databases

    All Hosting Scotland hosting packages provide at least one MySQL database, which you can access via our phpMyAdmin web interface. You can create a database on your control panel.

    SQL Server: hostingscotland.net
    SQL Port: 3306
    SQL Username: <your Hosting Scotland username>
    SQL Password: <your Hosting Scotland password>
    SQL Database Name: <your Hosting Scotland db name> (you can create one at cp.hostingscotland.net)
    Database Interface: www.hostingscotland.net/phpmyadmin

    SSH

    SSH Server: hostingscotland.net
    SSH Username: <your Hosting Scotland username>
    SSH Password: <your Hosting Scotland password>
    SSH Port: 23

    Unix Command Help: type 'unixhelp' at the bash prompt.
    SSH under Windows is available - Try using 'PuTTY'
    To use SSH from a unix system: $ssh username@yourdomainname.com

    Transferring a Domain To Hosting Scotland / DNS Servers

    To fully transfer a domain to us, we must update the domain details in order for the details to be correct.

    Please follow this guideline on how to transfer a domain to us. Note that the procedure is different for a .UK domain, so read the part for your specific domain!

    .COM / .NET & .ORG Domain Transfers:

    The easiest way to do this is to visit your Control Panel and Click the button that reads 'Purchase or Move a domain into this account', or if you prefer, telephone or e-mail us with proof of your identity. Either way, we will initiate a domain transfer for you where possible.

    Please note that in quite a lot of casese we cannot initiate the transer for you because registrars often put your domain into 'LOCKED' status. As the owner, you must set this to 'UNLOCKED', so that the transfer can be initiated. This is performed usually at the current domain registrars website, but sometimes must be requested by fax, mail or telephone. Once you have unlocked your domain, send us an email or call us and we will complete the transfer for you.

    Note that this transfer service is free, however, we do charge 10.00 GBP to renew the domain for another year (the standard charge for 1 years domain registration). This renewal applies only to .COM, .NET and .ORG domains.
    If all goes well, you should receive an email from your old domain-registration company asking if you really wish to make the domain transfer (ensure your email address with your old domain-registration company is up to date!). Reply to their e-mail with a YES and the domain will be transferred by us.


    .UK Domain Transfers:

    Note: The UK Registrar, NOMINET is in the process of re-vamping the domain-transfer procedure for .UK domains, so this procedure is due to change soon!


    Procedure:
    1) Notify us of your intent to transfer the domain at your Control Panel, clicking on the button that read 'Purchase or Move a domain into this account'. If you prefer, you may telephone or e-mail us with proof of your identity.

    2) Contact your old domain-registrar/ISP company and inform them that you wish to transfer your domain to us. They will in turn ask you for two pieces of information:

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