Hosting Scotland

:: Current Support Issues

We announce any major support issues on our website for full visibility and to help you quickly view any service outages.
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1 April 2008: E-mail server not processing mail [RESOLVED]

The primary mail server mail.hostingscotland.co.uk was unable to process mail from 0100 hours this morning until 1120. This was due to a large spam attack which filled the hard disks. The issue has now been resolved and the server restarted. Mail should be a little slow for the next few hours whilst the outstanding mail is processed. Thank you for your understanding.

11 October 2007: Possible Server Outages on 15, 16, 17, 18, 22, 23, and 24 October 2007 from 9 p.m [CLOSED]

Please note that during the above days, essential server maintenance is ongoing and as a result, the server you may host from may be offline for short periods of time from 9pm onwards.

Thank you for your understanding whilst we carry out these works.

21 August 2007 15:25 - 25 August 2007 14:00 [RESOLVED]
Mail Delays and Outages


This issue has been resolved by temporarily closing down the anti-spam software on our mail server. As a result, we are moving everyones mail to a new, better performing mail server that will be able to cope with the influx of spam hitting the servers at the moment.
Work on this is ongoing at present and a full annoucement of the changeover will take place later this month via email.

11 August 2007 12:25 - 18:30 [RESOLVED]
Network Outage for Primary servers

We send our apologies to our customers today for the near total lack of service between the hours of 12:25 to 18:30 today due to a trunk network outage in Germany. This event was outwith our control however we understand the inconvenient nature of such an un-anounced outage.

We thank you for your understanding in this matter.

11 June 2007 11:00-12:00 [RESOLVED]
Emergency power outage at Gourock

For safety reasons it has been necessary to remove power to our Gourock servers.
This will impact the availability of the phpmyadmin service and redundancy of the DNS service until the power can be restored, which we estimate to take no more than 5 hours.
In the meantime, all other services are normal, and SQL can still be accessed via the command-line tool. Should you have any queries, please do not hesitate to contact us.

1 March 2007 [RESOLVED]
Connection issues to webmail and phpmyadmin

Please be aware that we are experiencing connectivity issues at present at our Gourock site which impacts the availability of our webmail and phpmyadmin service. As always, the alternative webmail and phpmyadmin service is available should you find that the service is down.
We are having repairs made this week to the communications line which is experiencing large amounts of noise, thus the dropped connections that have occurred of late.

20 February 2007 - 01 June 2007 [RESOLVED]
Webmail Issues

A number of our customers have made us aware that they are experiencing issues with the new webmail client, specifically in the areas of large attachments and where an account has multiple email addresses.

Please be aware that we are currently looking into this issue and we are also seeking an alternative to the existing client should we fail to resolve these issues.
Please be aware that the old webmail client is still available in the meantime so you can use this should you be experiencing any issues with the new webmail client, however this issue only appears to be affecting a very small minority of customers.

The link to the old webmail client is as follows:

https://secure.hostingscotland.co.uk/oldwebmail/src/login.php

Please bookmark this link for your reference.

18 January 2007 09-33 - 12:50 [CLOSED]
Connection down in Glasgow

Update: Service to our upstream has been restored and is back as to normal again.
Apologies to anyone who was inconvenienced due to this outage.
Please note that due to extreme weather conditions in the city of glasgow, our stream providers have advised us that our connection in Glasgow is temporarily offline.
All users of the webmail and phpmyadmin services will be affected by this outage.
As a temporary measure, please use the following addresses to obtain webmail/sql:

http://altwebmail.hostingscotland.co.uk - for webmail
http://altphpmyadmin.hostingscotland.co.uk - for phpmyadmin sql


Please accept our apologies for any inconvenience caused and rest assured that we are doign all we can to have the service back to you as normal as quickly as we can.

Late Nov 2006 - Early Dec 2006 [CLOSED]
Server Outages and Address Change

LAST UPDATE Jan 01, 2007:
We have now fully switched over to Hosting Scotland from our old domain, xbolt.net.
If you experience any problems, please do not hesitate to contact us, however we do not anticipate any problems.

Happy new year to all of our customers!
We are proposing some maintenance work to be carried out in late November/Early December which will entail an outage of likely 2-4 hours, but could be as much as 8 hours. During this period, web and email services will be unavailable. All emails will be queued until service is resumed.

Additional to this work, we will also be changing our business address More details of this change will follow soon, but please bear this in mind if you are making any payments near the time.

We apologise for any inconvenience this may cause you but please rest assured that these actions are all performed in the interest of increasing performance and lowering costs to continue to provide a value added service to our loyal customers; However should you have any concerns, please do not hesitate to email the support team.